In each product installation category...in each continental U.S. market... INSTALLS inc selects qualifies, and trains each of our professional installers. They are rated for performance, categorized by technical capabilities and then certified. Ongoing performance is tracked by following assignments through successful installation and beyond. We initiate customer care calls and follow-up measurements of responsiveness and other attributes of consumer satisfaction.

Working with manufacturers and retailers, INSTALLS inc has created an online system providing technicians with access to manuals and training materials on new home theater, internet computer and home improvement products as soon as they are released.

In the satellite industry, the INSTALLS inc pioneering work with DIRECTV, EchoStar, and the SBCA has created the industry standards for installation training and certification. In addition to helping design the courses and tests, INSTALLS inc was the first national network to implement the program to keep technicians up to date and knowledgeable about all relevant technologies.